Wednesday, April 18, 2007

HIPAA Privacy Rules

Q. Can I still call out patients' names in the waiting room?

A. Yes, it is OK to call out the patient’s full name. For example… it is fine for the receptionist to announce in the waiting room, "Mary Jones, we are ready for your now". However…"John Smith, your dentures are ready is inappropriate". Thus, under HIPAA Privacy Rules, it is acceptable to call out a patients name, but not combined with particulars such as the reason for their visit. In addition, please be careful about the vollume of your voice when discussing a patient in the office, whether it be on the phone, in an operatory or corridor.